1. Digital products
All guides sold on FYNEXIA. are digital products delivered instantly to your account upon successful payment. Because the content unlocks immediately, purchases are generally non-refundable once payment is confirmed.
2. When a refund applies
- You were charged but the guide did not unlock in your account
- The file you received is corrupted, incomplete, or otherwise broken
- You were double-charged for the same guide due to a technical error
In any of these cases, email us within 7 days of purchase and we'll fix the issue directly — either by unlocking the correct guide or issuing a refund to your original payment method.
3. When a refund does not apply
Refunds aren't offered simply because you changed your mind after a guide has unlocked, or because the content wasn't what you expected once you'd already accessed it — this is standard for digital, immediately-deliverable content.
4. Cancellations
Since guides are delivered instantly, there's no "in progress" order to cancel — a purchase either completes and unlocks, or it fails and no money leaves your account (subject to your bank/payment provider's processing).
5. How refunds are processed
Approved refunds are issued back to the original payment method used at checkout, via our payment gateway. Processing times depend on your bank or card network, typically 5–10 business days.
6. How to request one
Email support@fynexia.com with your account email and order details (guide name, date of purchase). We'll respond within 2 business days.